Returns

Returns periods:

• All Items: Return within 14 days of receipt for a refund
  
  
• All Items: Return within 28  days of receipt for a returns voucher

Email: heretohelp@monrelle.com to arrange your return

Please note we are unable to accept the return of jewellery, fragrance, bath & body products for hygiene reasons. If you'd like to return swimwear, please ensure the protective sanitary strip is still intact otherwise we will be unable to issue a refund. 

Each order must be returned separately. Multiple orders cannot be combined into one return. Attempting to do so may result in delays, failed returns, and a delayed refund. 

Customers are fully responsible for their return until the parcel has been marked as received at the Monrelle warehouse. This includes ensuring that the correct return items, in perfect condition, are placed in original Monrelle packaging. The correct courier labels must also be applied to the parcel. 

Please ensure you have proof of postage; this will be needed in the event you need to contact our Customer Services Team about your return.

Online purchases cannot be returned in-store, as our stores currently operate on a separate inventory and returns system from our online platform.

This policy does not affect your statutory rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, which allow you to cancel and return items purchased online within the specified timeframes.

For further assistance or questions, please read the below FAQs or contact our Customer Service Team at heretohelp@monrelle.com

This policy was updated 15th January 2025.